When you purchase our products you are granted immediate access to them INCLUDING THE FULL SOURCE CODE. This means that it is impossible for us to process a true return the way you can with a physical product. When we issue a refund it means that you have effectively obtained our products for free. Thus, to prevent abuse we have adopted a strict refund policy.
If you have problems getting our products to work as documented on our website, we will be happy to provide a full refund within 30 days of the original purchase. After 30 days, no refunds will be issued.
However, before a refund will be granted, you must allow us to try and help solve any problem you have by opening a support ticket. This means that you must work with us in good faith to allow us to resolve the issue for you. It also means that you must cooperate with us when we ask you to activate and deactivate plugins and themes, turn on debugging to generate log files, retrieve and send us log files, communicate with your hosting provider when we request you to do so and allow us to access your system (both the WordPress dashboard of your staging site and your back-end via FTP) if we feel we need to be more hands-on to troubleshoot the issue.
Refund Policy Exceptions
We stand behind our products and will assist you in solving any problem you have, but we also expect you to adequately understand what you are purchasing and why. Before finalizing your purchase make sure you read the entire product description and any documentation available in the documentation area on our website – this will allow you to better understand the product you are purchasing.
Refunds will NOT be granted if:
- you no longer wish to use the plugin.
- You temporarily needed it but don’t need it anymore.
- you reported an issue but do not wish to cooperate with us to help troubleshoot.
- you requested a new feature that is not present in the actual software sold.
- you misunderstood the scope of our plugin’s functionality and request a feature that the plugin, as is, does not possess.
- your environment is not running the minimum versions of PHP, WordPress, our plugin and its add-on(s) (if available).
- you have obtained at least one refund from us and then proceed to purchase additional software from us later. (This ensures that customers do not get our latest software for free on a regular basis by continually claiming refunds.)
Refunds & Third-party plugins/themes
We guarantee that our plugin works well with the latest versions of both WordPress core and WooCommerce. However, there’s a possibility that it could conflict with a third-party plugin/theme that prevents it from running smoothly. This is understandable as there are hundreds of thousands of themes & plugins within the WordPress ecosystem. Technical issues caused by other plugins, add-ons, themes or snippets do not qualify as the right grounds for a refund.
If it is determined that you are using another plugin that conflicts with our plugin we will offer a refund solely at our discretion. It is not an automatic entitlement (though we mostly issue refunds for this situation.)
Here’s a list of plugins in our known incompatibility list located here. Please check this list before purchasing to ensure that you are not using these plugins!
Refunds For Subscription Payments
Refunds will not be offered for subscription products/automatic renewals. If you do not wish to renew your subscription please make sure you cancel the subscription from the My Account page and/or your Paypal account. We send out a reminder notice (typically 1 week) before your renewal payment is processed and you may use this opportunity to cancel your subscription before the renewal payment is automatically processed. Please note that cancelling your subscription means not having a valid license; the plugin would not work without a valid license and you would forfeit access to updates as well as access to support.