Terms and conditions
- Plugin Licensing
Visual Product Configurator and all extensions, unless otherwise stated, are licensed under the GNU General Public License (http://www.gnu.org/licenses/gpl.html) version 2.0 or later.
- Warranty
Plugins sold and distributed by Orion Origin, LLC are done so in the hope that they will be useful, but WITHOUT ANY WARRANTY; without even the implied warranty of MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE.
Inasmuch as WordPress functions correctly on a clean install of itself, Visual Product Configurator is guaranteed to function on a clean install of the minimum, stable and required version of WordPress for Visual Product Configurator and extensions. Because the number and variety of plugins are vast and wide, we do not guarantee that the plugin will function with all third-party plugins, themes or browsers of any kind. We do not assume responsibility and will not be held responsible for any conflicts or compatibility issues that may occur due to third-party software. We assume no responsibility for any data loss as a result of installing or using Visual Product Configurator or its add-ons. Should conflicts occur with third-party software, we may provide support at our discretion.
- Support
For purchases that include an automatically renewing subscription, support will be provided for as long as the subscription remains active.
For purchases that involve a one-time payment, support will be provided during the tenure of the year immediately after payment.
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Visual Product Configurator is no longer actively developed as a viable product under Orion Origin, LLC.
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Visual Product Configurator or the parent company is purchased or bought out by another company.
- WordPress is no longer actively developed.
- WooCommerce is no longer actively developed.
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Whilst we attempt to provide the best support possible for our plugins, we do not guarantee that any particular support query can, or will be answered to the extent, or within a timeframe that the inquirer is completely satisfied.
Each purchase grants the purchaser access to the Company’s plugin support service, which covers direction on how to use the latest version of the digital goods as advertised. Orion Origin reserves the right, in its sole discretion, to limit the number of support interactions granted to any purchaser within a specific time period. The support service does not cover help with plugin customization beyond the advertised, nor does it cover support/help in situations where the core plugin files have been modified by any party other than Orion Origin (us) itself.
- Automatic Updates
Automatic updates are available to license holders who have an active and valid purchase and license key. Automatic updates are available for Visual Product Configurator and all other installed Visual Product Configurator extensions (the add-ons). Automatic updates are available as long as the license key generated from the purchase is valid and active.
- License Usage
- Plugin Delivery
- Ownership
- Website & Plugin Content
All content found on this site and throughout the plugin including images, documentation, support queries and any other information is property of Orion Origin, LLC and may not be redistributed without permission or consent.
- Price Changes
Orion Origin, LLC reserves the right to modify, change, cancel or upgrade a plugin purchase, subscription and/or license key without prior notice or consent. Prices of all products are subject to change without prior notice or consent.
- Purchase Terms
Visual Product Configurator plugin combined with its add-on extensions are sold for a one time fee. This applies to all paid-for extension licenses.
With the payment of the one-time fee, you are entitled to a license that will automatically expire at the end of one (1) year.
Please note the following details of Visual Product Configurator extension license payments:
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- Your single payment entitles you to one (1) year of free updates for the plugin and its add-ons provided you have not cancelled your license.
- After the period of one (1) year, your copy of the plugin and add-ons will not work and you won’t be able to get upgrades unless you purchase a support extension (please check the pricing page for the accurate price) or renew your annual license.
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- You may cancel your order at any time from your Account page on the Visual Product Configurator website.
- If you choose to cancel your order, your license will expire on the anniversary of the original purchase, and you will no longer receive updates and support for the Visual Product Configurator extensions you have purchased.
- You may cancel your order at any time from your Account page on the Visual Product Configurator website.
- Refunds
When you purchase our products you are granted immediate access to them INCLUDING THE FULL SOURCE CODE. This means that it is impossible for us to process a true return the way you can with a physical product. When we issue a refund it means that you have effectively obtained our products for free. Thus, to prevent abuse we have adopted a strict refund policy.
- Refund Policy Exceptions
Refunds will NOT be granted if:
- you want to return an add-on you purchased.
- you no longer wish to use the plugin.
- You temporarily needed it but don’t need it anymore.
- you reported an issue but do not wish to cooperate with us to help troubleshoot.
- you requested a new feature that is not present in the actual software sold.
- you misunderstood the scope of our plugin’s functionality and request a feature that the plugin, as is, does not possess.
- your environment is not running the minimum versions of PHP, WordPress, our plugin and its add-on(s) (if available).
- you have obtained at least one refund from us and then proceed to purchase additional software from us later. (This ensures that customers do not get our latest software for free on a regular basis by continually claiming refunds.)
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- Refunds & Third-party plugins/themes
Here’s a list of plugins in our known incompatibility list located here. Please check this list before purchasing to ensure that you are not using these plugins
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- Refunds For Subscription Payments
12. Email
Orion Origin, LLC may occasionally send you emails related to the purchase of product(s) from our company. We may also send you occasional email newsletters relating to Visual Product Configurator updates, promotions, Visual Product Configurator add-on extensions and the like. We will never sell or release your email to any third party vendors. You may opt out of these emails at any time without penalty.
13. License Agreement
By purchasing our product(s), you indicate and consent that you have read and agree to the Terms & Conditions listed and detailed on this page. We reserve the right to change or modify the current Terms and Conditions without prior notice or consent.
14. Severability
If any part of this agreement is declared unenforceable or invalid, all remaining clauses in this agreement shall remain binding on the customer.