Terms and Conditions

1. Plugin Licensing

Visual Product Configurator and all extensions, unless otherwise stated, are licensed under the GNU General Public License (http://www.gnu.org/licenses/gpl.html) version 2.0 or later.

2. Warranty

Plugins sold and distributed by Orion Origin, LLC are done so in the hope that they will be useful, but WITHOUT ANY WARRANTY; without even the implied warranty of MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE.

Inasmuch as WordPress functions correctly on a clean install of itself, Visual Product Configurator is guaranteed to function on a clean install of the minimum, stable and required version of WordPress for Visual Product Configurator and extensions. Because the number and variety of plugins are vast and wide, we do not guarantee that the plugin will function with all third-party plugins, themes or browsers of any kind. We do not assume responsibility and will not be held responsible for any conflicts or compatibility issues that may occur due to third-party software. We assume no responsibility for any data loss as a result of installing or using Visual Product Configurator or its add-ons. Should conflicts occur with third-party software, we may provide support at our discretion.

3. Support

• • Visual Product Configurator is no longer actively developed as a viable product under Orion Origin, LLC.
  • Visual Product Configurator or the parent company is purchased or bought out by another company.
  • WordPress is no longer actively developed.
  • WooCommerce is no longer actively developed.

Whilst we attempt to provide the best support possible for our plugins, we do not guarantee that any particular support query can, or will be answered to the extent, or within a timeframe that the inquirer is completely satisfied.

4. Automatic Updates

Automatic updates are available to license holders who have an active and valid subscription and license key. Automatic updates are available for Visual Product Configurator and all other installed Visual Product Configurator extensions (the add-ons). Automatic updates are available as long as the license key generated from the purchase is valid and active.

5. License Usage

 

6. Plugin Delivery

7. Ownership

8. Website & Plugin Content

All content found on this site and throughout the plugin including images, documentation, support queries and any other information is property of Orion Origin, LLC and may not be redistributed without permission or consent.

9. Price Changes

Orion Origin, LLC reserves the right to modify, change, cancel or upgrade a plugin subscription and/or license key without prior notice or consent. Prices of all products are subject to change without prior notice or consent.

10. Subscriptions & Automatic Renewal

Visual Product Configurator plugin and its add-on extensions are sold as automatically recurring subscriptions that renew each year on the anniversary of the purchase date, if on annual plan, or the monthly anniversary of the purchase date if on the monthly plan. This applies to all paid-for extension licenses.

This subscription will automatically renew at the end of the annual (or monthly) license term unless the purchaser cancels their subscription prior to the automatic renewal date.

Please note the following details of Visual Product Configurator extension license subscriptions:

• • Subscription renewals are automatically processed annually (or monthly) on the anniversary of your original purchase. The license renewal will continue and remain valid for each one (1) year (or month) unless the subscription is cancelled prior to the renewal date.

• • You may cancel your subscription at any time from your Account page on the Visual Product Configurator website.
    • If you choose to cancel your subscription you will no longer receive updates and support for the extension when your license expires.

• • The renewal price will be the full plugin price as published at the time of initial purchase, exclusive of any discounts.
    • If you choose to renew your subscription after it has been cancelled and your extension license has expired, you will be charged the current listed price for the extension license. We cannot apply older or grandfathered pricing to your new renewal purchase.

• • We cannot grant refunds on renewal payments. We will send you an email 2 weeks prior to your renewal date, and you may use this opportunity to cancel your subscription before the renewal payment is automatically processed.
    • If you choose to cancel your subscription your license will expire on the anniversary of the original purchase, and you will no longer receive updates and support for the Visual Product Configurator extensions you have purchased.

11. Refund Policy

We firmly believe in and stand behind our products 100%, but we understand that they cannot work perfectly for everyone all of the time. If you would like to request a refund, please open a “Refund Request” support ticket. When requesting a refund, we respectfully ask that you meet the following refund policy conditions:

Eligibility conditions for a refund request:

• • You are within the first 30 days of usage of the plugin.
    • The 30 days duration is assumed to include the 14 days trial automatically, regardless of when the actual purchase is made.
    • We cannot grant refunds after the first 16 days of the purchase.
    • We cannot grant refunds on renewal payments. We will send you an email 1 week prior to your renewal date, and you may use this opportunity to cancel your subscription before the renewal payment is automatically processed.
  • You have purchased the plugin/subscription, and after installing and testing the plugin, have found that it will not work for your business or required setup.

OR

• • You have contacted our support team and allowed us to attempt to resolve your issue(s), or have explained why the plugin will not work for you.
    • Please note, technical issues caused by 3rd party plugins, themes or other software will not provide grounds for a refund.
  • You have an issue that we are unable to resolve which makes the system unusable. We may ask you questions regarding the nature of your refund request so we can improve the plugin in the future.
    • If your issue(s) comes from not being able to install the plugin properly or get the plugin to perform its basic functions, we will happily consider your refund request.
  • You agree to deactivate and uninstall the plugin from your site if a refund is granted.
  • Refunds will be offered at our sole discretion. By purchasing plugin(s) from our site, you agree to this refund policy and relinquish any rights to subject it to any questions, judgment or legal actions. We are not liable to cover any differences in exchange rates between the time you purchased and the time you are refunded.

12. Email

Orion Origin, LLC may occasionally send you emails related to the purchase of product(s) from our company. We may also send you occasional email newsletters relating to Visual Product Configurator updates, promotions, Visual Product Configurator add-on extensions and the like. We will never sell or release your email to any third party vendors. You may opt out of these emails at any time without penalty.

13. License Agreement

By purchasing our product(s), you indicate and consent that you have read and agree to the Terms & Conditions listed and detailed on this page. We reserve the right to change or modify the current Terms and Conditions without prior notice or consent.

14. Severability

If any part of this agreement is declared unenforceable or invalid, all remaining clauses in this agreement shall remain binding on the customer.