Terms and conditions

  1. Plugin Licensing

Visual Product Configurator and all extensions, unless otherwise stated, are licensed under the GNU General Public License (http://www.gnu.org/licenses/gpl.html) version 2.0 or later.

  1. Warranty

Plugins sold and distributed by Orion Origin, LLC are done so in the hope that they will be useful, but WITHOUT ANY WARRANTY; without even the implied warranty of MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE.

Inasmuch as WordPress functions correctly on a clean install of itself, Visual Product Configurator is guaranteed to function on a clean install of the minimum, stable and required version of WordPress for Visual Product Configurator and extensions. Because the number and variety of plugins are vast and wide, we do not guarantee that the plugin will function with all third-party plugins, themes or browsers of any kind. We do not assume responsibility and will not be held responsible for any conflicts or compatibility issues that may occur due to third-party software. We assume no responsibility for any data loss as a result of installing or using Visual Product Configurator or its add-ons. Should conflicts occur with third-party software, we may provide support at our discretion.

  1. Support
Orion Origin, LLC sells and distributes Visual Product Configurator, its add-ons, and other plugins “as is” and with no implied meaning that they will function exactly as you would like, or that they will be compatible with all third-party components and plugins.
Support for plugins sold and distributed by Orion Origin, LLC is only available for those who have an active, paid extension license.

For purchases that include an automatically renewing subscription, support will be provided for as long as the subscription remains active.

For purchases that involve a one-time payment, support will be provided during the tenure of the year immediately after payment.

Support and updates for Visual Product Configurator are provided as long as Visual Product Configurator is actively in development. Should any one of the following occur, Orion Origin, LLC will no longer be responsible for providing support for Visual Product Configurator:
    • Visual Product Configurator is no longer actively developed as a viable product under Orion Origin, LLC.
    • Visual Product Configurator or the parent company is purchased or bought out by another company.
    • WordPress is no longer actively developed.
    • WooCommerce is no longer actively developed.

Whilst we attempt to provide the best support possible for our plugins, we do not guarantee that any particular support query can, or will be answered to the extent, or within a timeframe that the inquirer is completely satisfied.

  1. Automatic Updates

Automatic updates are available to license holders who have an active and valid purchase and license key. Automatic updates are available for Visual Product Configurator and all other installed Visual Product Configurator extensions (the add-ons). Automatic updates are available as long as the license key generated from the purchase is valid and active.

  1. License Usage
Visual Product Configurator grants each customer one or more non-transferable license(s) to use the software for internal use, and as defined by the terms set in the customer’s chosen license package.
Where the license package allows the software to be used on multiple sites the customer/license-holder may not sell the originally-purchased license key provided by Orion Origin, LLC, to other users of the license (such as clients) for commercial benefit. Additionally, the customer may not sublicense, to any person or entity, any rights to distribute the software or license key. Visual Product Configurator will only provide support services to the original customer/license-holder with a legitimate license key, and consider any other uses of this license key for support queries as fraudulent.

 

  1. Plugin Delivery
After we have processed your payment successfully, you will receive an email with your order number and other purchase information. Your license key is available in your account area along with your plugin downloads. You can download the plugin by logging into the account created for you when purchasing the plugin and clicking on the appropriate link.
Should you not receive an email containing your information, you can contact us through https://configuratorsuiteforwp.com/contact/ to request your purchase information.
Access to re-download purchased files will be granted so long as your license key is valid. If a license key expires, download access to the associated files will be discontinued until such time as the license key is renewed. This includes access to previous versions of extensions that were available at the time the license key was active.
 
  1. Ownership
All plugins are property of Orion Origin, LLC. Claiming any type of intellectual or exclusive ownership rights of our products is strictly prohibited.
Our plugins are provided “as is” without warranty of any kind, expressed or implied. We shall not be liable for any damages, including but not limited to, direct, indirect, special, incidental or consequential damages or losses that occur due to the use or inability to use our plugins.
 
  1. Website & Plugin Content

All content found on this site and throughout the plugin including images, documentation, support queries and any other information is property of Orion Origin, LLC and may not be redistributed without permission or consent.

 

  1. Price Changes

Orion Origin, LLC reserves the right to modify, change, cancel or upgrade a plugin purchase, subscription and/or license key without prior notice or consent. Prices of all products are subject to change without prior notice or consent.

 

  1. Purchase Terms

Visual Product Configurator plugin combined with its add-on extensions are sold for a one time fee. This applies to all paid-for extension licenses.

With the payment of the one-time fee, you are entitled to a license that will automatically expire at the end of one (1) year.
Please note the following details of Visual Product Configurator extension license payments:

    • Your single payment entitles you to one (1) year of free updates for the plugin and its add-ons provided you have not cancelled your license.

    • After the period of one (1) year, your copy of the plugin and add-ons will not work and you won’t be able to get upgrades unless you purchase a support extension (please check the pricing page for the accurate price) or renew your annual license.
    • You may cancel your order at any time from your Account page on the Visual Product Configurator website.
      • If you choose to cancel your order, your license will expire on the anniversary of the original purchase, and you will no longer receive updates and support for the Visual Product Configurator extensions you have purchased.

  1. Refund Policy

We firmly believe in and stand behind our products 100%, but we understand that they cannot work perfectly for everyone all of the time. If you would like to request a refund, please open a “Refund Request” support ticket. When requesting a refund, we respectfully ask that you meet the following refund policy conditions:

Eligibility conditions for a refund request:

    • You are within the first 30 days of usage of the plugin.

      • We cannot grant refunds after the first 16 days of the purchase.
      • If we eventually return to the subscription model, we cannot grant refunds on renewal payments. We will send you an email one (1) week prior to your renewal date, and you may use this opportunity to cancel your subscription before the renewal payment is automatically processed.
      • We cannot grant a refund on support payments.
    • You have purchased the plugin, and after installing and testing the plugin, have found that it will not work for your business or required setup.

OR

    • You have contacted our support team and allowed us to attempt to resolve your issue(s) or have explained why the plugin will not work for you.

      • Please note, technical issues caused by 3rd party plugins, themes or other software will not provide grounds for a refund.
    • You have an issue that we are unable to resolve which makes the system unusable. We may ask you questions regarding the nature of your refund request so we can improve the plugin in the future.

      • If your issue(s) comes from not being able to install the plugin properly or get the plugin to perform its basic functions, we will happily consider your refund request.
    • You agree to deactivate and uninstall the plugin from your site if a refund is granted.
    • Refunds will be offered at our sole discretion. By purchasing plugin(s) from our site, you agree to this refund policy and relinquish any rights to subject it to any questions, judgment or legal actions. We are not liable to cover any differences in exchange rates between the time you purchased and the time you are refunded.
  1. Email

Orion Origin, LLC may occasionally send you emails related to the purchase of product(s) from our company. We may also send you occasional email newsletters relating to Visual Product Configurator updates, promotions, Visual Product Configurator add-on extensions and the like. We will never sell or release your email to any third party vendors. You may opt out of these emails at any time without penalty.

  1. License Agreement

By purchasing our product(s), you indicate and consent that you have read and agree to the Terms & Conditions listed and detailed on this page. We reserve the right to change or modify the current Terms and Conditions without prior notice or consent.

  1. Severability

If any part of this agreement is declared unenforceable or invalid, all remaining clauses in this agreement shall remain binding on the customer.